Trendmil Terms and Conditions

TRENDMIL TERMS AND CONDITIONS Version: 1.0 Effective date: 25 August 2026 These Terms and Conditions ("Terms") form a binding agreement between you and MRD APP WORLD OPC PVT LTD, trading as Trendmil ("Trendmil", "we", "us" or "our"), concerning your use of the Trendmil Android application, trendmil.in, our product-ordering service, custom 3D-printing quotation service, customer support and related services (together, the "Services"). Our principal contact details are: MRD APP WORLD OPC PVT LTD Nirmal Colony, Saraiya Road Etawah, Uttar Pradesh 206001 India Email: support@trendmil.in Customer care phone: +91 70881 00007 Please read these Terms and the Trendmil Privacy Policy before creating an account, submitting a file, accepting a quotation or placing an order. 1. ELIGIBILITY AND ACCEPTANCE You must be at least 18 years old and legally capable of entering a binding contract to use the Services. If you use Trendmil for a business or another person, you confirm that you have authority to bind that business or person. You accept these Terms when you create an account and expressly accept them, accept a custom quotation, place an order, or otherwise use a part of the Services that refers to them. The policy version recorded at the relevant transaction applies to that transaction. If you do not agree, do not use the Services. 2. ABOUT TRENDMIL Trendmil is a single-vendor 3D-printing commerce and custom-manufacturing service. Unless a product page or invoice clearly identifies another seller, MRD APP WORLD OPC PVT LTD is the seller for products and custom work purchased through Trendmil. Products, materials, colours, printing methods, availability, production time and delivery coverage may vary. A displayed product, estimated price or quotation request is not by itself an obligation to accept an order. 3. ACCOUNTS AND SECURITY You must provide accurate, current information and keep it updated. You are responsible for activity carried out through your account unless caused by Trendmil's breach of duty. Keep your device, password, email account and authentication methods secure and notify us promptly at support@trendmil.in if you suspect unauthorized access. You must not share passwords or one-time codes, impersonate another person, create accounts through automation, bypass app-integrity or security controls, probe the Services for vulnerabilities, or interfere with another user's access. We may require email, phone, Google-account, recent-login or app-integrity verification before allowing a sensitive action. We may temporarily restrict an account to investigate fraud, abuse, a chargeback, unauthorized access or a legal requirement. We will act reasonably and restore access when the reason for restriction is resolved, unless suspension or termination is justified under these Terms or law. 4. PRODUCTS, LISTINGS AND AVAILABILITY We aim to display accurate descriptions, dimensions, materials, colours, compatibility, images, pricing, stock and production estimates. Screen settings, lighting, material batches and the 3D-printing process can cause reasonable visual or surface differences. Product images are illustrative unless the listing or accepted quotation states that an exact sample is guaranteed. The product page, customization summary, accepted quotation, return policy, cancellation policy, safety instructions and invoice form part of the transaction. If there is a conflict, a specifically agreed quotation or order specification prevails for that custom order, while these Terms and non-waivable legal rights continue to apply. We may correct an obvious typographical, technical or pricing error before accepting an order. If an error affects an already-paid order, we will contact you and offer the lawful available options, which may include confirming the corrected order or receiving a refund if the order cannot proceed. 5. CUSTOM 3D-PRINTING REQUESTS 5.1 Your design and instructions When submitting a model, drawing, image, logo, text, specification or other content ("Customer Content"), you confirm that: - you own it or have all permissions, licences and consents needed for Trendmil to review, reproduce, adapt for manufacturing, manufacture and deliver it; - the Customer Content and requested item do not infringe intellectual property, privacy, publicity or other rights; - the requested item is lawful to possess, manufacture, ship and use at the delivery location; - your measurements, tolerances, quantities, material choices and functional requirements are accurate and complete; and - you have not hidden malicious code or content in an uploaded file. You grant Trendmil a non-exclusive, limited licence to host, copy, scan, inspect, convert where technically necessary, create manufacturing instructions from, manufacture, photograph for internal quality evidence, and share Customer Content with authorized personnel and service providers solely to quote, produce, fulfil, support and comply with law for your request. This licence ends when the relevant retention period expires, except to the limited extent a record must be retained by law or for an unresolved claim. You retain your ownership in Customer Content. 5.2 Prohibited requests You must not use Trendmil to request or create: - unlawful, fraudulent, defamatory, obscene, hateful, abusive or privacy-invasive material; - counterfeit goods or items that misuse another person's copyright, patent, design, trademark, trade secret, logo, likeness or confidential information; - weapons, weapon components, prohibited controlled items, or an item intended to harm a person or property; - malware, exploit material or a file intended to damage systems; - regulated medical, aviation, automotive, electrical, food-contact, child-safety or other safety-critical components unless Trendmil expressly agrees in writing to a suitable specification and compliance responsibility; or - any item that Trendmil reasonably believes cannot be lawfully or safely produced or delivered. We may reject or stop a request and preserve or disclose limited evidence where reasonably necessary to comply with law, protect safety or investigate abuse. A lawful rejection does not transfer ownership of your design to Trendmil. 5.3 Quotations and manufacturing tolerances A quotation may state the material, process, quantity, unit price, tax, shipping, required payment or deposit, production estimate, expiry date and additional conditions. You must review all details before acceptance. A quotation expires at the stated time and may need to be revised if the file, specification, quantity, material, address, tax or delivery requirement changes. 3D-printed objects may show layer lines, support marks, seam positions, colour variation, minor warping, shrinkage or dimensional deviation inherent in the agreed material and process. Only tolerances and finish expressly stated in the product specification or accepted quotation are guaranteed. If fitness, load, temperature, chemical exposure, certification or exact fit is important, you must disclose that before accepting the quotation and independently validate the final item unless Trendmil expressly agrees otherwise in writing. We may ask you to approve a proof, revised model, photograph or specification. Delay in your approval may change the production or delivery estimate. Approval does not excuse Trendmil from delivering the agreed specification, but you remain responsible for an error that was clearly visible in and authorized by your approval. 6. PRICES, TAXES AND PAYMENT Prices are displayed in Indian Rupees unless stated otherwise. Before you confirm an order, Trendmil will display or otherwise disclose the item price, applicable discount, tax, shipping or other charge and total payable. An accepted custom quotation may require full payment or a disclosed deposit before production begins. Payments are processed through Razorpay and participating banks or payment networks. Their terms may also apply to the payment method you choose. Never send a complete card number, CVV, UPI PIN, net-banking password or OTP to Trendmil support. An order is not treated as paid merely because a payment screen was shown. Trendmil verifies the payment signature and provider status. If money is debited but the order is not confirmed, contact us with the order/payment reference; we will investigate with the payment provider. You must not make a false chargeback or knowingly dispute an authorized, correctly fulfilled transaction. Invoices will contain the business and tax information required for the transaction. You are responsible for providing a correct billing name, address and GSTIN where applicable. An empty or invalid GSTIN cannot be added retrospectively where law or the invoicing system does not permit it. 7. ORDER ACCEPTANCE AND PRODUCTION Your checkout submission or quotation acceptance is an offer to buy. Trendmil accepts the order when it issues an order confirmation after required payment verification, unless the confirmation says that a further approval is required. We may reject or cancel an order before fulfilment for unavailability, a pricing or specification error, payment failure, suspected fraud, prohibited content, safety risk, delivery restriction or legal requirement. If Trendmil cancels an order after receiving payment and you are not responsible for the cancellation, we will refund the amount paid for the cancelled portion. Production estimates are good-faith estimates, not guaranteed delivery dates, unless Trendmil expressly confirms a fixed deadline in writing. For custom or personalized goods, production may begin promptly after payment and any required approval. Changes requested after production starts may be refused or may require a revised price and schedule. 8. SHIPPING, DELIVERY AND RISK Delivery availability and charges depend on the address, product, weight, dimensions and shipping restrictions. You must provide a complete, serviceable address and a reachable recipient phone number. You are responsible for additional cost or delay caused by an incorrect address, refusal to accept delivery or repeated failed delivery, except where caused by Trendmil or the courier. Tracking and delivery estimates are provided when available. Weather, carrier disruption, public emergency, government restriction, remote-area service or other events outside reasonable control may cause delay. Trendmil will provide reasonable assistance and any remedy required by law. Risk of accidental loss passes to you when the item is delivered to you or your authorized recipient. Ownership passes after Trendmil receives the full amount due, unless applicable law requires otherwise. Inspect the package promptly and preserve packaging, photographs and delivery evidence if it appears damaged, incomplete or incorrect. 9. CANCELLATION The cancellation policy displayed for the product or accepted quotation applies in addition to this section. You may submit a cancellation request through the available order or support controls while the order stage permits it. Submission of a request does not guarantee cancellation. We consider whether payment has been captured, materials have been specially acquired, a custom file has been prepared, production has begun, and the order has been packed or dispatched. For a standard stocked item, a request received before dispatch will normally be approved unless the listing discloses a lawful exception. A custom, personalized or made-to-order item may not be cancellable after file preparation, material commitment or production has begun. Before that point, any deduction must reflect a lawful, disclosed and reasonable cost actually connected with the cancelled work. Trendmil will not impose a cancellation charge unless it is disclosed and permitted by law. If Trendmil cancels an accepted paid order for a reason not attributable to you, we will not impose such a charge and will refund the cancelled amount. 10. RETURNS, REPLACEMENTS AND REFUNDS The return and cancellation information on the applicable product page or accepted quotation is part of the order. Custom, personalized and made-to-order items are generally not returnable merely because you changed your mind, but this does not limit remedies for an item that is defective, damaged, materially different from the agreed specification, short in quantity, incorrectly supplied or otherwise covered by a non-waivable legal right. Contact support promptly after discovering an issue and provide the order number, a clear description, and reasonable photographs or video if needed to assess it. Do not send the item until Trendmil provides return instructions. We may inspect the item or request proportionate evidence. We will not require unnecessary identity or payment credentials. Depending on the circumstances, the product-specific policy and applicable law, the remedy may be repair, reprint, replacement, completion of a shortage, price reduction or full/partial refund. Trendmil bears reasonable return shipping for a verified defect, damage, incorrect item or material non-conformity attributable to us. If a product-specific policy allows a non-defect return, it will state the condition, window and who pays return shipping. An approved refund is sent through the original payment method where reasonably possible. Trendmil initiates it within a reasonable period after approval or receipt/inspection of a required return; the bank or payment provider may need additional time to post it. Shipping or work already properly performed may be non-refundable only where this was lawfully disclosed and does not defeat a mandatory consumer remedy. Nothing in these Terms excludes rights available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other law that cannot be waived by contract. 11. REVIEWS, MESSAGES AND OTHER USER CONTENT You must keep reviews, messages and attachments truthful, relevant and lawful. Do not post personal data that is not needed, confidential information, spam, threats, discriminatory or obscene content, malicious files, or content that infringes another person's rights. You retain ownership of your review or other public content. You grant Trendmil a worldwide, non-exclusive, royalty-free licence to host, reproduce, format and display it in connection with the Services and their promotion until you delete it or it is lawfully removed, subject to reasonable residual backup and legal-record limits. This public-content licence does not permit Trendmil to publicly use your private custom design for advertising without separate permission. We may moderate, restrict or remove content that violates these Terms, law or a person's rights. Moderation does not make Trendmil responsible for every statement submitted by a user. 12. INTELLECTUAL PROPERTY The Trendmil name, logo, app, website, catalog presentation, software, text, graphics and other materials supplied by Trendmil are owned by or licensed to Trendmil and protected by applicable law. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-exclusive right to use the Services for lawful personal or internal business purchasing purposes. You may not copy, sell, sublicense, scrape, reverse engineer, bypass, modify or commercially exploit the Services except where the law expressly permits it despite this restriction. These Terms do not transfer ownership of Trendmil intellectual property or your Customer Content. If you believe content on Trendmil infringes your rights, contact support@trendmil.in with identification of the work/right, the allegedly infringing material, your contact information and a good-faith explanation. We may request reasonable verification. 13. ACCEPTABLE USE You must not: - use the Services for an unlawful, deceptive, abusive or fraudulent purpose; - submit false identity, address, tax, payment, review, complaint or chargeback information; - access another person's account or data without authority; - introduce malware, overwhelm the Services, scrape at harmful scale or bypass rate limits; - test security without prior written authorization; - interfere with payment verification, app-integrity checks, pricing, inventory or order records; or - resell or misuse a product in a way that violates law, safety instructions or third-party rights. We may take proportionate action, including rejecting content, limiting a feature, suspending an account or terminating access, after considering the seriousness, recurrence, evidence and legal obligations. Where appropriate and lawful, we will provide notice and an opportunity to contact support. 14. PRIVACY Our Privacy Policy at https://trendmil.in/privacy explains how we process personal data. By using the Services, you acknowledge that Policy. A permission to use Customer Content under these Terms does not override the confidentiality, security, purpose and retention commitments in the Privacy Policy. 15. SERVICE AVAILABILITY AND CHANGES We work to keep the Services available and accurate, but maintenance, security incidents, provider outages, network failures or events outside reasonable control may interrupt them. We may change or discontinue a feature, but will not use a change to avoid an accepted order or a right already accrued. If a material change adversely affects an active paid service, we will provide the remedy required by law. App updates may be required for security, payment, integrity or compatibility. We may block an unsafe or unsupported version where reasonably necessary, while maintaining available routes for account deletion, grievance and mandatory customer remedies. 16. WARRANTIES AND RESPONSIBILITY Trendmil warrants that goods and services will conform to the expressly agreed description and any warranty that applies under law or the product/quotation. Except for such commitments and to the maximum extent permitted by law, the Services are provided on an "as available" basis and we do not guarantee uninterrupted access or that a customer-supplied design will be fit for an undisclosed purpose. You are responsible for checking whether a custom part is suitable for your intended use, assembly, load and environment, especially for prototypes or functional components, unless Trendmil expressly undertakes that validation in writing. Do not use a decorative or prototype print as a safety-critical component. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of privacy or confidentiality, infringement for which the law does not allow exclusion, or any mandatory consumer right. Subject to the previous paragraph and to the maximum extent permitted by law, Trendmil is responsible only for reasonably foreseeable direct loss caused by our breach. For a claim arising from a specific order, our aggregate contractual liability will not exceed the amount paid for that order, except where such a limit is unlawful or manifestly inadequate for a non-waivable remedy. We are not liable for a loss caused by inaccurate customer specifications, unauthorized Customer Content, prohibited use, misuse contrary to safety instructions, or an event outside reasonable control, to the extent we did not contribute to that loss. 17. INDEMNITY FOR UNAUTHORIZED CUSTOMER CONTENT To the extent permitted by law, you will compensate Trendmil for a third-party claim, loss or reasonable cost directly caused by your knowing or negligent submission of Customer Content that you were not authorized to use, or by your unlawful requested item or misuse of the Services. This section does not make you responsible for Trendmil's own breach, negligence, unauthorized use of content or failure to mitigate loss. 18. SUSPENSION, TERMINATION AND ACCOUNT DELETION You may stop using the Services and request account deletion through the app or at https://trendmil.in/account-deletion. Deleting the app does not delete your account. We may suspend or terminate access for a material or repeated breach, fraud, security threat, prohibited request, non-payment or legal requirement. Termination does not cancel an accepted order, payment, refund, intellectual-property obligation, dispute, legal hold or term that by its nature must survive. Eligible account data is deleted or de-identified under the Privacy Policy. Trendmil may retain restricted order, invoice, payment, tax, fraud, dispute and legal records for the period required or permitted by law. 19. EVENTS OUTSIDE REASONABLE CONTROL Neither party is responsible for delay caused by an event outside its reasonable control, such as natural disaster, epidemic, war, civil disorder, government action, carrier shutdown, widespread network or power failure, or critical supplier disruption, provided the affected party takes reasonable steps to reduce the impact. This section does not excuse payment already due, data-security duties, refunds required by law, or obligations that can still reasonably be performed. 20. CHANGES TO THESE TERMS We may update these Terms for future use of the Services. The current version and effective date will be published at https://trendmil.in/terms. A material change will not retroactively reduce a right attached to an accepted order. Where law or the nature of the change requires it, we will notify you and request fresh acceptance. 21. GOVERNING LAW AND DISPUTES These Terms are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve the issue promptly. You retain the right to approach a competent consumer commission, court, data-protection authority, regulator or other forum available under applicable law. For a dispute that is not a consumer dispute and where an exclusive venue clause is legally permitted, the competent courts at Etawah, Uttar Pradesh will have jurisdiction. This sentence does not restrict a consumer's statutory choice of forum or any jurisdiction that cannot lawfully be excluded. 22. GENERAL TERMS If a provision is held invalid or unenforceable, the remaining provisions continue and the affected provision will be applied to the maximum lawful extent. A delay in enforcing a right is not a waiver. You may not transfer your agreement without our consent, but we may transfer it as part of a genuine business reorganization or transfer provided your rights are not materially reduced. These Terms, the Privacy Policy, the applicable listing, accepted quotation, product-specific policies and order confirmation constitute the agreement for the relevant transaction. 23. CUSTOMER CARE AND GRIEVANCE REDRESSAL Customer care: MRD APP WORLD OPC PVT LTD (Trendmil) Nirmal Colony, Saraiya Road, Etawah, Uttar Pradesh 206001, India Email: support@trendmil.in Phone: +91 70881 00007 Grievance Officer: Raj Dubey Designation: Director Email: support@trendmil.in Phone: +91 70881 00007 When raising a grievance, provide your name, order/account reference where relevant, a concise description and the remedy requested. Do not send a password, OTP, complete card number, CVV or UPI PIN. We aim to acknowledge consumer grievances within 48 hours and resolve them within one month, or within any shorter period required by applicable law.